Low Price Guarantee

Here at Luxury Dolls™ we pride ourselves on offering our customers the very best prices… guaranteed!

In the unusual case that another online adult toy retailer is publicly offering the same individual product at a lower price and sold with the same sale conditions, we not only match the price, we’ll even refund you an additional 10% of the difference.

Our low price guarantee is subject to the terms and conditions set out below.

To claim your refund/a lower price

Please contact our Customer Support Team via live chat Monday to Saturday 9am – 7:30pm or contact us via our 'contact us' page and provide the following details so we can arrange a refund:

  • Name of the competitor including website address;
  • URL to the relevant lower priced item.

Once we have confirmed these details we will then offer you a refund on your order of the difference +10% or a customer credit voucher to reduce the price on our site if you haven’t already purchased.

Don't want to wait around?

Simply just buy the item from our website,  send us the information about the cheaper item (see above) and we will refund you the difference plus 10% to your payment card, once our team has completed our checks. 

What is the maximum amount of the low price guarantee?

In order to avoid issues with typos, etc – we reserve the right to cap the amount by which we will reduce our prices to match those of a competitor to an amount equal to 30% of the price that we advertise on our website.

What do we mean by 'same sale conditions'?

The competitor needs to be selling the products on the same terms as we do to enable you to claim your low price guarantee:

  • The competitor must have the items in stock;
  • The products must be identical, same brand, model, size, weight, colour, condition, specifications etc;
  • The competitor's product must be brand new and in its original packaging;
  • The time for delivery must be equivalent to our delivery times;
  • Guarantees and/ or warranties provided free or at charge;
  • If delivery is included on your delivery from us then we take into account any delivery charges of our competitor;
  • We compare prices on the basis that they are VAT exclusive;